Shipping & Returns Policy
Effective Date: 21 August 2026
Last Updated: 21 August 2026
- Shipping Coverage
VERTHULI currently delivers across India. Delivery availability may vary depending on courier service coverage for the customer’s delivery address or PIN code.
- Order Processing & Dispatch
Orders are processed after successful payment confirmation. Most orders are dispatched within 24–48 hours. Processing or dispatch may take longer in certain circumstances, including order verification, holidays, operational constraints or courier-related delays.
- Delivery Timeline
Estimated delivery timelines begin after dispatch and may vary depending on the destination, courier operations and local conditions.
- Metro Cities: 3–5 business days.
- Rest of India: 5–7 business days.
These timelines are estimates only and are not a guarantee of delivery on a specific date. Delays caused by courier operations, weather, natural events, public holidays, remote-area service limitations or circumstances beyond VERTHULI’s reasonable control may occur.
- Courier / Shipping Charges
Shipping charges are automatically calculated based on the customer’s delivery location and total cart value. The applicable standard courier charges are:
Delivery Location | Standard Courier Charge |
Chennai | ₹40 |
Tamil Nadu (excluding Chennai) | ₹55 |
Other South Indian States | ₹60 |
Hyderabad / Telangana | ₹70 |
North Indian States | ₹130 |
North-East States | ₹160 |
- Free Shipping Eligibility
Free shipping is determined strictly according to the total cart value and delivery location. The shipping charge will update automatically when the cart value or delivery location / PIN code is changed.
Orders above ₹499 (i.e., ₹500 and above, up to ₹799) are eligible for free shipping for Chennai, Tamil Nadu, Other South Indian States, and Hyderabad / Telangana.
North Indian States and North-East States are not eligible for free shipping under the ₹499 threshold and will continue to be charged their applicable standard courier fee.
Orders above ₹799 (i.e., ₹800 and above) qualify for FREE shipping across India, including North Indian States and North-East States.
- Shipping Charge Priority Logic
The ₹799 free-shipping rule takes priority over the ₹499 rule. The following logic applies:
- Cart value ₹499 or below: Apply the standard courier charge according to the delivery location.
- Cart value ₹500–₹799: Chennai, Tamil Nadu, Other South Indian States, and Hyderabad / Telangana → FREE; North Indian States → ₹130; North-East States → ₹160.
- Cart value ₹800 or above: FREE shipping across all locations in India.
Important: The thresholds are strictly above the stated amounts. ₹499 does not qualify for the first free-shipping tier, while ₹500 does. ₹799 does not qualify for nationwide free shipping, while ₹800 does.
- Shipping Charge Examples
Cart Value | Location | Shipping Charge |
₹450 | Chennai | ₹40 |
₹450 | Tamil Nadu | ₹55 |
₹450 | Other South India | ₹60 |
₹450 | Hyderabad / Telangana | ₹70 |
₹450 | North India | ₹130 |
₹450 | North-East | ₹160 |
₹550 | Chennai | FREE |
₹550 | Tamil Nadu | FREE |
₹550 | Other South India | FREE |
₹550 | Hyderabad / Telangana | FREE |
₹550 | North India | ₹130 |
₹550 | North-East | ₹160 |
₹750 | Chennai | FREE |
₹750 | Tamil Nadu | FREE |
₹750 | Other South India | FREE |
₹750 | Hyderabad / Telangana | FREE |
₹750 | North India | ₹130 |
₹750 | North-East | ₹160 |
₹850 | Any location in India | FREE |
- Order Tracking
Once an order has been dispatched, tracking details will be shared through email or SMS, where applicable. Customers can use the tracking information to follow the shipment status. Order tracking may also be available through the Track Order page on the VERTHULI Website.
- Mandatory Unboxing Video
To protect customers and ensure a fair claims process, VERTHULI requires an unboxing video for claims relating to damaged, defective or missing items.
The video must begin before the package is opened and should clearly show the sealed package, shipping label and the complete opening of the package through to the contents being revealed.
Claims for damage or missing items may not be accepted if the required unboxing video is not provided. Customers should retain the original packaging until the claim has been reviewed.
- Damaged, Defective or Incorrect Orders
If you receive a damaged, defective or incorrect product, please contact VERTHULI as soon as possible and preferably within 48 hours of delivery, with clear photographs and the required unboxing video for verification.
After reviewing the evidence, VERTHULI may arrange a replacement, refund or other appropriate resolution in accordance with this Policy and applicable terms.
- Returns
Due to the nature of agricultural seeds and gardening products, returns are accepted only for products that are damaged, defective, incorrect or wrongly delivered, subject to verification and approval by VERTHULI.
Products must be unused and, where applicable, returned in their original packaging. Return eligibility may be refused where the issue resulted from improper storage, handling, planting or use by the customer.
- Refunds
Approved refunds will be processed to the original payment method within 7–10 business days, subject to the payment provider or bank’s processing timelines.
Shipping charges are refundable only where the error, damage or incorrect fulfilment is determined to have occurred on VERTHULI’s side. Any applicable refund will be communicated to the customer after verification.
- Order Cancellations
Orders may be cancelled before dispatch by contacting VERTHULI through the available customer support channels.
Once an order has been dispatched, cancellation requests cannot be accepted. In such cases, the customer may be eligible for a return or other resolution only if the order meets the conditions stated in this Policy.
- Delivery Delays & Unsuccessful Delivery
Delivery timelines are estimates and may be affected by circumstances outside VERTHULI’s control. Customers are responsible for providing a complete and accurate delivery address, PIN code and contact information.
If a shipment is returned to VERTHULI because of an incorrect address, unavailable recipient, repeated delivery failure or other customer-related reason, additional shipping charges may apply for re-dispatch, where applicable.
- Changes to This Policy
VERTHULI reserves the right to update or modify this Shipping & Returns Policy from time to time. Any changes will become effective when the revised Policy is published on the Website. Customers are encouraged to review this page periodically for the latest information.
- Contact Us
For questions regarding shipping, returns, refunds, damaged orders or cancellations, please contact VERTHULI:
- Email: hello@verthuli.com
- Website: www.verthuli.com